Store Experience Leader

Sainsbury's; Lisburn; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Employee networks

Job summary

Sainsbury's in Lisburn seeks a Customer Experience Manager to lead store operations, focusing on delivering outstanding customer service from checkout through back-of-house. You will coach teams, manage performance and uphold KPI targets, including disciplinary processes and scheduling accuracy.

The role requires hands-on leadership in a fast-paced environment with a passion for service, ensuring an exceptional in-store experience for every customer.

Qualifications

• Track record of delivering exceptional customer experiences with coaching others to raise the bar
• Experience leading teams in a dynamic, customer-facing environment—inspiring others and driving high performance
• Leadership experience in a high-volume, fast-paced operational setting—retail, food service or hospitality
• Proven success delivering against KPIs across sales, stock availability, customer satisfaction and colleague engagement
• Experience managing complex people matters, including performance, absence and employee relations cases

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house
• Manage the front-end checkout operation to serve customers in line with expectations
• Oversee operations in the store's petrol station (if applicable)
• Lead people management including performance, disciplinary matters, scheduling and pay accuracy
• Occasionally assume overall responsibility for running the store and guiding colleagues to deliver for customers

Job description

Sainsbury's in Lisburn seeks a Customer Experience Manager to lead store operations, focusing on delivering outstanding customer service from checkout through back-of-house. You will coach teams, manage performance and uphold KPI targets, including disciplinary processes and scheduling accuracy.

The role requires hands-on leadership in a fast-paced environment with a passion for service, ensuring an exceptional in-store experience for every customer.