Store Experience Manager – Customer Service Leader

Sainsbury's Supermarkets Ltd; Kelso; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading retail company in Kelso is looking for a Customer Experience Manager to oversee store operations and ensure outstanding customer service. This management role involves overseeing checkout operations, managing team performance, and leading customer service initiatives to enhance the shopping experience. The ideal candidate will have strong leadership skills, a background in fast-paced environments, and a proven ability to deliver on key performance indicators, fostering a high-performance culture among colleagues.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Qualifications

• Previous line management experience in a fast-paced environment.
• Ability to coach a team focused on customer service.
• Strong track record in delivering KPIs.

Responsibilities

• Manage overall customer experience across the store.
• Oversee front-end checkout operations.
• Handle people management duties effectively.

Skills

Customer obsession

Performance management

Leadership

KPI delivery

Job description

A leading retail company in Kelso is looking for a Customer Experience Manager to oversee store operations and ensure outstanding customer service. This management role involves overseeing checkout operations, managing team performance, and leading customer service initiatives to enhance the shopping experience. The ideal candidate will have strong leadership skills, a background in fast-paced environments, and a proven ability to deliver on key performance indicators, fostering a high-performance culture among colleagues.