Store Experience Leader: Elevate Service & Performance

Sainsbury's Limited; Sevenoaks; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Retail offers

Descripción de la vacante

Sainsbury's Limited is seeking a Lead Customer Experience Manager to drive outstanding in-store experiences across our locations. You will lead a team of managers, plan for key trading activity, and ensure smooth operations from checkouts to back-of-house, while coaching performance and engagerment across the store.

Successful candidates will combine strong leadership with data-driven decision making to improve KPIs, stock availability and customer satisfaction, while fostering an inclusive,

Formación

• Experience leading managers in fast-paced customer-facing environments.
• Proven ability to drive KPI improvements and customer satisfaction.
• Comfortable operating in the store in the absence of senior leadership.
• Strong data literacy and ability to interpret performance indicators.

Responsabilidades

• Lead a team of managers to ensure a great customer experience in-store.
• Plan for upcoming trading activity with the store leadership team.
• Take accountability for the store in the absence of a store manager.
• Run operations at checkouts, self-scan, petrol stations (if applicable) and back-of-house.
• Manage performance, scheduling, training and disciplinary processes.

Conocimientos

Leadership

People management

Customer experience

Operational excellence

KPI analysis

Change management

Inclusion & diversity

Descripción del empleo

Sainsbury's Limited is seeking a Lead Customer Experience Manager to drive outstanding in-store experiences across our locations. You will lead a team of managers, plan for key trading activity, and ensure smooth operations from checkouts to back-of-house, while coaching performance and engagerment across the store.

Successful candidates will combine strong leadership with data-driven decision making to improve KPIs, stock availability and customer satisfaction, while fostering an inclusive,