Store Experience Leader - Lead Teams, Elevate Service

Sainsbury's; Sevenoaks; On-site; GBP 52,000 - 65,000; Full time

Benefits offered by this job

10% discount at Sainsbury’s, Argos, Tu

15% discount on Fridays and Saturdays

Annual bonus scheme

Free meals and hot drinks

Pension 4-7.5% employer contribution

Cycle to Work scheme

Staff share scheme

Wellbeing support

Colleague networks

Job summary

Sainsbury's is seeking a Lead Customer Experience Manager to drive exceptional customer service across our stores. You will lead a team of managers, plan for trading activity with store leadership, and take accountability for store operations in the manager's absence while coaching for high standards and efficiency.

Your focus will be on delivering top-tiers in customer satisfaction and store performance. We value someone who can analyze KPIs, manage performance, and foster an inclusively

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment.
• Proven track record delivering exceptional customer experiences across complex operations.
• Proven success in delivering and improving KPIs—sales, stock availability, customer satisfaction.

Responsibilities

• Lead a team of managers to ensure outstanding customer experiences across all store areas.
• Plan for key trading activity in collaboration with store leadership.
• Own store operations in the absence of the store manager; coach for high standards and efficiency.
• Oversee checkout areas, petrol stations, and back-of-house services.
• Manage performance, attendance, disciplinary processes, and scheduling/pay accuracy.

Skills

Team leadership

Customer experience

KPI analysis

People management

Operational excellence

Job description

Sainsbury's is seeking a Lead Customer Experience Manager to drive exceptional customer service across our stores. You will lead a team of managers, plan for trading activity with store leadership, and take accountability for store operations in the manager's absence while coaching for high standards and efficiency.

Your focus will be on delivering top-tiers in customer satisfaction and store performance. We value someone who can analyze KPIs, manage performance, and foster an inclusively