Store Experience Leader

Sainsbury's; Bishop's Stortford; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension - employer match

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead front-of-house and store operations, ensuring exceptional customer service and smooth daily activities. You will coach teams, monitor KPIs, and uphold safety and service standards across store operations.

In this role you will drive performance, manage scheduling and payroll, and step in to lead the store in absence of senior management. A passion for customer service and team development is essential.

Qualifications

• Proven track record delivering exceptional customer experiences.
• Experience leading teams in a fast-paced, customer-facing environment.
• Strong ability to drive KPIs and performance metrics.
• Experience handling employee relations matters with fairness and confidence.
• Ability to coach others and raise the bar on service quality.

Responsibilities

• Oversee the overall customer experience from checkout to back of house.
• Manage front-end checkout operations to ensure quick and friendly service.
• Oversee store operations and petrol station where applicable.
• Lead people: performance management, disciplinaries, scheduling and payroll accuracy.
• Occasionally take overall responsibility for running the store and guiding colleagues.

Skills

Customer service

Team leadership

KPI tracking

People management

Operational excellence

Tools

POS systems

Job description

Sainsbury's is seeking a Customer Experience Manager to lead front-of-house and store operations, ensuring exceptional customer service and smooth daily activities. You will coach teams, monitor KPIs, and uphold safety and service standards across store operations.

In this role you will drive performance, manage scheduling and payroll, and step in to lead the store in absence of senior management. A passion for customer service and team development is essential.