Store Experience Leader

Sainsbury's; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension matched

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Seasonal offers

Job summary

Sainsbury's is seeking an experienced Customer Experience Manager to oversee store operations and drive exceptional service. You will lead a high-performing team, ensure the smooth flow from checkout to back of house, and safeguard product availability and safety standards.

In this role you’ll coach colleagues to deliver outstanding service, manage performance and scheduling, and step in to run the store when needed to ensure customers receive a seamless shopping experience every day.

Qualifications

• Proven track record of delivering exceptional customer experiences and coaching others to raise standards.
• Experience leading teams in fast-paced, customer-facing environments.
• Ability to manage complex people matters including performance and relations cases.
• Strong focus on KPI delivery across sales, stock, satisfaction and engagement.

Responsibilities

• Own and improve the customer experience across the store from checkout to back of house.
• Lead front-end checkout operations to meet customer expectations.
• Oversee operations in the petrol station where applicable.
• Manage performance, development, disciplinaries and scheduling.
• Take overall responsibility for store running and directing colleagues to deliver for customers.

Skills

Leadership

Customer service

People management

KPI delivery

Operational excellence

Job description

Sainsbury's is seeking an experienced Customer Experience Manager to oversee store operations and drive exceptional service. You will lead a high-performing team, ensure the smooth flow from checkout to back of house, and safeguard product availability and safety standards.

In this role you’ll coach colleagues to deliver outstanding service, manage performance and scheduling, and step in to run the store when needed to ensure customers receive a seamless shopping experience every day.