Store Experience Leader

Sainsbury's; Street; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks for colleagues

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym offers

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations, ensuring a seamless customer journey from checkout to back of house. You will drive service excellence, coach teams, and manage day-to-day performance in a fast-paced retail environment.

The role focuses on delivering key KPIs, supporting staff development, and maintaining high standards of customer satisfaction across all store areas. A hands-on leader ready to work independently is ideal.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced operations (retail, food service, or hospitality).
• Proven success delivering against KPIs including sales, stock availability, customer satisfaction and colleague engagement.
• Experience managing complex people matters, including performance, absence and employee relations cases.

Responsibilities

• Take responsibility for overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operation ensuring customers are served to expectations.
• Oversee operations in petrol station where applicable.
• Lead people management including performance, capability, disciplinaries, and scheduling/pay accuracy.
• Occasionally assume overall responsibility for running the store with direction and support for colleagues.

Skills

Line management

Customer service

KPIs

Disciplinaries

Operations leadership

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations, ensuring a seamless customer journey from checkout to back of house. You will drive service excellence, coach teams, and manage day-to-day performance in a fast-paced retail environment.

The role focuses on delivering key KPIs, supporting staff development, and maintaining high standards of customer satisfaction across all store areas. A hands-on leader ready to work independently is ideal.