Store Experience Leader

Sainsbury's Limited; Milton Keynes; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holiday

Pension matched

Cycle to Work

Wellbeing support

Job summary

Sainsbury's Limited is seeking a Customer Experience Manager in Milton Keynes. You will lead a high-volume store, ensuring an exceptional customer experience from checkout to back of house and managing the front-end and petrol station operations where applicable.

You will coach and develop team members, drive KPI performance, handle disciplinary matters, and schedule effectively. This role requires inspiring leadership in a fast-paced retail environment and a focus on customer-centric service.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• A strong passion for delivering exceptional customer service and coaching teams to improve performance.
• Proven track record of achieving KPIs and managing employee relations with fairness.

Responsibilities

• Oversee the overall customer experience across the store, from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee petrol station operations where applicable.
• Lead people management including performance, disciplinaries, and scheduling.
• Occasionally assume overall store leadership to guide colleagues and deliver for customers.

Skills

Leadership experience

Customer service obsession

KPI delivery

People management

Disciplinaries & scheduling

Daily operations leadership

High-volume environment

Customer-focused culture

Job description

Sainsbury's Limited is seeking a Customer Experience Manager in Milton Keynes. You will lead a high-volume store, ensuring an exceptional customer experience from checkout to back of house and managing the front-end and petrol station operations where applicable.

You will coach and develop team members, drive KPI performance, handle disciplinary matters, and schedule effectively. This role requires inspiring leadership in a fast-paced retail environment and a focus on customer-centric service.