Store Experience Leader

Sainsbury's; Livingston; Sur place; GBP 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension – matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Résumé du poste

Sainsbury's is seeking a Customer Experience Manager in Livingston to lead store operations and deliver outstanding customer service. You will manage checkout and back‑of‑house activities, coach teams, and drive high performance while maintaining strong KPI results.

The role requires proven leadership in a fast‑paced environment with a customer‑obsessed mindset and ability to guide colleagues to achieve targets. A hands‑on approach and ability to work across departments are essential.

Qualifications

• A track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in fast-paced, customer-facing environments and driving high performance.
• Leadership experience in high-volume operations, solving problems and directing daily activities.
• Proven success delivering against KPIs across sales, availability and colleague engagement.
• Experience handling complex people matters with fairness and confidence.

Responsabilités

• Oversee the end-to-end customer experience from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee store operations and petrol station (if present).
• Lead and develop teams, manage performance, disciplinaries, and scheduling/pay.
• Occasionally assume overall responsibility for running the store and guiding colleagues.

Connaissances

Customer experience

Team leadership

KPI management

Coaching

Operational excellence

Description du poste

Sainsbury's is seeking a Customer Experience Manager in Livingston to lead store operations and deliver outstanding customer service. You will manage checkout and back‑of‑house activities, coach teams, and drive high performance while maintaining strong KPI results.

The role requires proven leadership in a fast‑paced environment with a customer‑obsessed mindset and ability to guide colleagues to achieve targets. A hands‑on approach and ability to work across departments are essential.