Store Experience Leader

Sainsbury's Supermarkets Ltd; Epsom and Ewell; On-site; GBP 33,000 - 47,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's Supermarkets Ltd Kiln Lane Store in Epsom is seeking an experienced Customer Experience Manager to lead store operations and elevate the shopping journey for customers.

You will oversee front-end checkout, back-of-house activities, and people management with a strong emphasis on KPIs, service quality, and teamwork. Salary from £32,700, permanent contract with a comprehensive benefits package.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering exceptional customer experiences and coaching others.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments.
• Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.
• Managing operations in our petrol station (If your shop has one).
• People management: handling performance, disciplinaries, and scheduling/pay accuracy.
• May assume overall responsibility for running the store and guiding colleagues to deliver for customers.

Job description

Sainsbury's Supermarkets Ltd Kiln Lane Store in Epsom is seeking an experienced Customer Experience Manager to lead store operations and elevate the shopping journey for customers.

You will oversee front-end checkout, back-of-house activities, and people management with a strong emphasis on KPIs, service quality, and teamwork. Salary from £32,700, permanent contract with a comprehensive benefits package.