Store Experience Manager — Customer & Ops Leader

Sainsbury's; Wilmslow; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & hot drinks

Generous holidays

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Exclusive offers

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations and drive exceptional customer service. You will oversee checkout, front-end operations and back-of-house activities, ensuring the team delivers on commitments and standards.

You will coach a dynamic team, manage performance and scheduling, and act as the store leader when required to deliver for customers and maintain high operational standards.

Qualifications

• Proven track record delivering exceptional customer experiences while coaching teams.
• Experience leading teams in fast-paced, customer-facing environments.
• Ability to manage multiple store operations and deliver consistent KPIs.

Responsibilities

• Own the overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee store operations including petrol station where applicable.
• Lead people management, performance, disciplinaries and scheduling.
• When needed, take overall responsibility for running the store and directing colleagues.

Skills

Line management

Customer service

KPI delivery

Coaching & development

Operations leadership

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations and drive exceptional customer service. You will oversee checkout, front-end operations and back-of-house activities, ensuring the team delivers on commitments and standards.

You will coach a dynamic team, manage performance and scheduling, and act as the store leader when required to deliver for customers and maintain high operational standards.