Store Experience Leader — Customer & Operations

Sainsbury's Supermarkets Ltd; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's Supermarkets Ltd in London’s Elephant and Castle store is seeking a Customer Experience Manager to lead daily operations and team performance. You’ll oversee checkout and front-of-house, coach staff, and ensure the seamless delivery of our customer commitments to raise service standards.

Experience in high-volume retail, strong people leadership, and a track record of achieving KPIs are essential. This permanent role offers a comprehensive benefits package.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Proven ability to coach staff and drive customer satisfaction.
• Strong track record of delivering KPIs in a busy store.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation to meet customer expectations.
• Oversee operations in the petrol station where applicable.
• Lead people management, performance reviews, disciplinaries and scheduling.
• Occasionally assume overall responsibility for running the store and directing colleagues.

Skills

Customer service

People management

Leadership

KPI management

Job description

Sainsbury's Supermarkets Ltd in London’s Elephant and Castle store is seeking a Customer Experience Manager to lead daily operations and team performance. You’ll oversee checkout and front-of-house, coach staff, and ensure the seamless delivery of our customer commitments to raise service standards.

Experience in high-volume retail, strong people leadership, and a track record of achieving KPIs are essential. This permanent role offers a comprehensive benefits package.