Store Experience & Operations Leader

Sainsbury's Supermarkets Ltd; Mildenhall; Hybrid; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension match

Wellbeing support

Cycle to Work

Staff discounts

Job summary

Sainsbury's Supermarkets Ltd in Mildenhall (IP28 7HG) is seeking a capable Customer Experience Manager to lead the end-to-end store experience, from checkout to back of house, and to drive service standards across the operation. You will own day-to-day front‑of‑store performance and staff coaching to ensure customers receive outstanding service.

The role emphasizes people leadership, achievement of KPI targets, and smooth store operations, with rewards including a competitive salary, annual

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong focus on customer experience and service standards.
• Proven ability to deliver through KPI metrics.

Responsibilities

• Take responsibility for overall customer experience from checkout to back of house.
• Manage front-end checkout operation and ensure service expectations are met.
• Oversee petrol station operations where applicable.
• Lead people management, performance, disciplinaries, and scheduling.
• Occasionally assume store-wide leadership to direct and support colleagues.

Skills

People management

Customer service

Leadership

KPI management

Disciplinary handling

Job description

Sainsbury's Supermarkets Ltd in Mildenhall (IP28 7HG) is seeking a capable Customer Experience Manager to lead the end-to-end store experience, from checkout to back of house, and to drive service standards across the operation. You will own day-to-day front‑of‑store performance and staff coaching to ensure customers receive outstanding service.

The role emphasizes people leadership, achievement of KPI targets, and smooth store operations, with rewards including a competitive salary, annual