Store Experience Leader

Retail; Bury St Edmunds; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers on extras

Job summary

Sainsbury's is seeking a proactive Customer Experience Manager for our busy store in the UK. You will lead the front-line team, oversee checkout and back-of-house operations, and ensure every customer interaction reflects our commitments.

You’ll coach colleagues to deliver outstanding service, monitor KPIs from sales to stock availability, and manage performance, discipline, and scheduling to support a seamless shopping experience for customers.

Qualifications

• Track record of delivering exceptional customer experiences.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced retail or hospitality settings.
• Success delivering against KPIs across sales, stock, and satisfaction.
• Experience managing performance, absence, and employee relations.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation and ensure customers are served to standard.
• Oversee petrol station operations where applicable.
• Lead people management, performance, disciplinaries, scheduling and pay.
• Occasionally assume overall responsibility for running the store and guiding colleagues.

Skills

Customer experience

Team leadership

Coaching others

KPI delivery

People management

Job description

Sainsbury's is seeking a proactive Customer Experience Manager for our busy store in the UK. You will lead the front-line team, oversee checkout and back-of-house operations, and ensure every customer interaction reflects our commitments.

You’ll coach colleagues to deliver outstanding service, monitor KPIs from sales to stock availability, and manage performance, discipline, and scheduling to support a seamless shopping experience for customers.