Store Experience Leader

Sainsbury's; Bourne; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's in Bourne is seeking an experienced Customer Experience Manager to lead daily store operations, champion service excellence and drive KPI performance across front of house and back of house.

You will coach teams, manage performance, scheduling, and colleague relations while upholding safety and product availability. We offer a comprehensive rewards package and development opportunities within a truly inclusive retailer. Salary will reflect experience and store size.

Qualifications

• Proven track record delivering exceptional customer experiences.
• Experience leading teams in fast-paced, customer-facing environments.
• Ability to coach and develop staff to meet service standards.
• Strong track record delivering KPIs across sales, availability, and customer satisfaction.
• Experience managing disciplinary, performance and ER cases with fairness.

Responsibilities

• Taking responsibility for the overall customer experience across the store from checkout to back of house.
• Managing the front-end checkout operation, ensuring all customers are served in line with expectations.
• Managing operations in our petrol station (If your shop has one).
• People management, performance, scheduling and pay responsibilities.
• Occasionally taking overall responsibility for running the store and providing direction and support to deliver for the customer.

Skills

Customer experience

People management

KPI delivery

Leadership

Operational excellence

Job description

Sainsbury's in Bourne is seeking an experienced Customer Experience Manager to lead daily store operations, champion service excellence and drive KPI performance across front of house and back of house.

You will coach teams, manage performance, scheduling, and colleague relations while upholding safety and product availability. We offer a comprehensive rewards package and development opportunities within a truly inclusive retailer. Salary will reflect experience and store size.