Store Experience Leader: Drive Service & Team Performance

Sainsbury's; Bracknell; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals and drinks

Pension matching

Share schemes

Wellbeing support

Cycle to Work

Gym offers and more

Job summary

Sainsbury's is seeking an experienced customer experience manager to drive service excellence across the store floor and back-of-house operations.

You will lead a busy, customer-facing team, ensuring the front-end checkout runs smoothly while maintaining safety and stock availability. The role requires coaching, performance management, and the ability to step in as the store lead when required.

Qualifications

• Proven track record delivering exceptional customer experiences.
• Experience leading teams in a fast-paced retail environment.
• Ability to coach others to raise standards of service.
• Experience delivering against KPIs across sales, stock and customer satisfaction.
• Proven approach to disciplinary matters and performance management.

Responsibilities

• Take responsibility for overall customer experience across the store, from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee store operations and safety standards, including petrol station if applicable.
• Lead people management, performance reviews, scheduling and payroll accuracy.
• Step in to run the store as needed, providing direction and support to colleagues.

Skills

Customer experience

Leadership

People management

KPI delivery

Operational excellence

Job description

Sainsbury's is seeking an experienced customer experience manager to drive service excellence across the store floor and back-of-house operations.

You will lead a busy, customer-facing team, ensuring the front-end checkout runs smoothly while maintaining safety and stock availability. The role requires coaching, performance management, and the ability to step in as the store lead when required.