Store Experience Leader

Sainsbury’s Group; Wilmslow; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free hot drinks

Generous holiday

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury’s Group in Wilmslow is seeking a Customer Experience Manager to lead store operations and ensure outstanding service from checkout to back office. You will coach teams, drive performance, and act as a hands-on leader to deliver a seamless shopping experience.

You’ll own KPI delivery, people management, and daily scheduling, with responsibility for front-end and petrol station where applicable. If you thrive in a fast-paced retail environment and are passionate about customers, this is

Qualifications

• Track record delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in a fast-paced, customer-facing environment.
• Proven ability to deliver against KPIs including sales, stock, and customer satisfaction.
• Experience managing disciplinary, performance, and employee relations issues.
• Ability to lead operations independently in the absence of senior management.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation to ensure customers are served promptly.
• Oversee operations at the petrol station (if applicable).
• Lead people management, including performance, capability, scheduling and pay.
• Occasionally assume overall responsibility for running the store and guiding colleagues.

Skills

Line management

Customer service

People leadership

KPI driven

Job description

Sainsbury’s Group in Wilmslow is seeking a Customer Experience Manager to lead store operations and ensure outstanding service from checkout to back office. You will coach teams, drive performance, and act as a hands-on leader to deliver a seamless shopping experience.

You’ll own KPI delivery, people management, and daily scheduling, with responsibility for front-end and petrol station where applicable. If you thrive in a fast-paced retail environment and are passionate about customers, this is