Customer Experience Leader: Elevate Store Service

Sainsbury's; West of England; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Discount card – 10% (and 15% on select

Annual bonus scheme

Free food and hot drinks for Colleagu

Generous holiday entitlement

Pension match 4-7.5%

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships etc.

Job summary

Sainsbury's is seeking a Customer Experience Manager to lead store operations and drive exceptional customer service. You will oversee checkout and back-of-house areas, ensuring service standards and people management practices are met across the store.

You will coach teams to achieve KPIs, manage performance, and coordinate scheduling and payroll. In peak times you may assume overall store leadership to ensure customer commitments are delivered.

Qualifications

• Track record delivering exceptional customer experiences.
• Experience leading teams in a fast-paced customer-facing environment.
• Ability to drive performance against KPIs and implement improvements.

Responsibilities

• Oversee overall customer experience from checkout to back of house.
• Manage front-end checkout operations to meet service standards.
• Oversee store operations, including petrol station if applicable.
• Lead, coach and discipline team members, manage scheduling and payroll accuracy.
• Occasionally run the store and provide direction to colleagues.

Skills

Customer experience leadership

Team coaching

KPI management

People management

Store operations leadership

Job description

Sainsbury's is seeking a Customer Experience Manager to lead store operations and drive exceptional customer service. You will oversee checkout and back-of-house areas, ensuring service standards and people management practices are met across the store.

You will coach teams to achieve KPIs, manage performance, and coordinate scheduling and payroll. In peak times you may assume overall store leadership to ensure customer commitments are delivered.