Store Experience Leader

Sainsbury's; Greater London; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Discount card – 10% to 15% discount on

Annual bonus scheme

Free food and hot drinks for Colleagu​

Generous holiday entitlement

Pension – 4–7.5% matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's is seeking an experienced leader to drive exceptional customer experiences across our stores in London and beyond. You will oversee front-line checkout operations, front-end service, and back-of-house flow while coaching teams to deliver our customer commitments daily.

The role emphasizes people management, performance coaching, and ensuring scheduling and pay accuracy. It offers significant scope for running the store with direction and support to deliver for customers.

Qualifications

• Track record delivering exceptional customer experiences.
• Experience leading teams in fast-paced, customer-facing environments.
• Proven success delivering against KPIs including sales and service metrics.
• Experience managing performance, absence and employee relations fairly.
• Ability to oversee daily store operations and provide direction when needed.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Customer experience

Team leadership

KPI delivery

People management

Store operations

Disciplinary handling

Job description

Sainsbury's is seeking an experienced leader to drive exceptional customer experiences across our stores in London and beyond. You will oversee front-line checkout operations, front-end service, and back-of-house flow while coaching teams to deliver our customer commitments daily.

The role emphasizes people management, performance coaching, and ensuring scheduling and pay accuracy. It offers significant scope for running the store with direction and support to deliver for customers.