Store Experience Leader

Sainsbury's

Livingston

On-site

GBP 28,000 - 38,000

Full time

4 days ago

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Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers on gym memberships

Job summary

Sainsbury's is seeking a Customer Experience Manager in the Livingston area to lead end‑to‑end store operations and drive exceptional service. You will coach teams, manage front‑of‑house and back‑of‑house activities, and ensure daily procedures align with customer commitments.

The role emphasizes people leadership, KPI delivery, and hands‑on operational oversight in a high‑volume environment. Competitive benefits accompany this role, reflecting the store size and location.

Qualifications

Proven track record delivering exceptional customer experiences and coaching others.
Experience leading teams in fast-paced, customer-facing environments.
Leadership in high-volume, operational settings such as retail, food service, or hospitality.
Proven success delivering against KPIs including sales, stock availability and customer satisfaction.
Experience managing complex people matters with confidence and fairness.

Responsibilities

Take responsibility for the overall customer experience across the store from checkout to back of house.
Manage the front-end checkout operation to ensure customers are served to expectations.
Oversee operations in the petrol station (if applicable).
Lead people management, including performance, disciplinaries and scheduling/pay accuracy.
Occasionally assume overall responsibility for running the store and guiding colleagues.