Store Experience Leader (Part-Time)

Sainsbury's; Brierley Hill; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's is seeking a Part Time Customer Experience Manager to oversee the end-to-end store experience, from checkout to back of house, ensuring we consistently meet our customer commitments.

You will lead the front-end operations and, where applicable, petrol station duties, with a strong emphasis on people management, performance coaching, and scheduling accuracy. A demonstrated track record in delivering KPI targets is essential.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• An obsession with customers and service, and the ability to coach a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and is comfortable working independently when senior management is absent.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all customers are served in line with expectations
• Managing operations in our petrol station (if your shop has one)
• People management, including performance and capability, disciplinaries, scheduling and pay accuracy
• Occasionally taking overall responsibility for running the store and directing/supporting colleagues to deliver for the customer

Skills

Customer service

People management

Leadership

KPI delivery

Disciplinary handling

Job description

Sainsbury's is seeking a Part Time Customer Experience Manager to oversee the end-to-end store experience, from checkout to back of house, ensuring we consistently meet our customer commitments.

You will lead the front-end operations and, where applicable, petrol station duties, with a strong emphasis on people management, performance coaching, and scheduling accuracy. A demonstrated track record in delivering KPI targets is essential.