Store Experience & Operations Lead

Retail; Bracknell; On-site; GBP 33,000 - 51,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – company match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers on memberships

Job summary

Sainsbury's is seeking a Customer Experience Manager to oversee the end-to-end store experience, from checkout to back of house, ensuring we deliver on our commitments to customers. You will lead front-end operations, manage a petrol station (if applicable), and shoulder people management duties including performance, disciplinaries, scheduling, and pay.

You’ll role-model exceptional service and drive a high-performing team every day.

Qualifications

• Proven ability to coach teams to raise service standards
• Experience leading teams in fast-paced customer environments
• Track record delivering against multiple KPIs (sales, stock, customer satisfaction)
• Experience handling disciplinary matters and complex people issues
• Able to lead operations and provide direction in absence of senior management

Responsibilities

• Oversee store customer experience across checkout and back of house
• Manage front-end checkout operations to meet service standards
• Oversee petrol station operations where applicable
• Lead people management including performance, disciplinaries, scheduling and pay
• Step in to run the store, guiding colleagues to deliver for customers

Skills

Leadership

Customer service

People management

KPI delivery

Employee relations

Job description

Sainsbury's is seeking a Customer Experience Manager to oversee the end-to-end store experience, from checkout to back of house, ensuring we deliver on our commitments to customers. You will lead front-end operations, manage a petrol station (if applicable), and shoulder people management duties including performance, disciplinaries, scheduling, and pay.

You’ll role-model exceptional service and drive a high-performing team every day.