Store Experience Lead — Customer Service & Training

Bestway Group; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Bestway Group is seeking a proactive Store Supervisor to lead a fast-paced retail team. You will deliver outstanding customer service, maintain brand standards, and drive promotions while managing daily store operations in a dynamic environment.

The role requires strong communication, decision-making, and the ability to train new staff. You will work flexible shifts (6am-10pm) across 7 days, contributing to a positive brand representation in the local community.

Qualifications

• Experience in retail supervision or management.
• Excellent communication and interpersonal skills.
• Able to work flexible hours, including weekends.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards guidelines.
• Promptly resolve or report issues affecting the customer experience.
• Communicate positively with colleagues, offering advice and assistance when needed.
• Build relationships with the local community to promote the brand.
• Ensure Company Policies and Procedures are followed at all times.
• Upsell and promote promotions across store teams.
• Provide training to new members of the team.
• Continually advance product knowledge and that of other employees.
• Work flexible shift patterns throughout the trading day (6am - 10pm).
• Ensure store control guidelines are followed by all team members.

Skills

Customer service

Communication

Decision making

Delegation

Team leadership

Multitasking

Adaptability

Job description

Bestway Group is seeking a proactive Store Supervisor to lead a fast-paced retail team. You will deliver outstanding customer service, maintain brand standards, and drive promotions while managing daily store operations in a dynamic environment.

The role requires strong communication, decision-making, and the ability to train new staff. You will work flexible shifts (6am-10pm) across 7 days, contributing to a positive brand representation in the local community.