Retail Store Supervisor & Team Leader - Flexible Shifts

Bestway-Group; England; On-site; GBP 21,000 - 32,000; Full time

Job summary

Bestway-Group is seeking a motivated Store Supervisor to join our team in a fast-paced retail environment. You will deliver exceptional customer service, ensure brand standards, and lead by example across daily store operations.

You will resolve issues, train new staff, upsell promotions, and maintain knowledge of products while working flexible shifts across 6am–10pm. Join a great team and help build a positive brand presence in the community.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage a diverse range of tasks and priorities.
• Willingness to work flexible shifts across the trading day.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards.
• Resolve or report issues affecting the customer experience.
• Communicate positively with colleagues and offer assistance.
• Build relationships with the local community.
• Ensure company policies and procedures are followed.
• Upsell and promote promotions.
• Provide training to new team members.
• Continually advance product knowledge.
• Work flexible shift patterns (6am–10pm).
• Ensure store control guidelines are followed.

Skills

Customer service

Store presentation

Problem solving

Communication

Team leadership

Upselling

Training

Product knowledge

Time management

Multitasking

Job description

Bestway-Group is seeking a motivated Store Supervisor to join our team in a fast-paced retail environment. You will deliver exceptional customer service, ensure brand standards, and lead by example across daily store operations.

You will resolve issues, train new staff, upsell promotions, and maintain knowledge of products while working flexible shifts across 6am–10pm. Join a great team and help build a positive brand presence in the community.