Store Customer Experience Specialist

Bestway Group; Three Legged Cross; Remote; GBP 18,000 - 21,000; Full time

Job summary

Bestway Group is seeking a customer service-oriented team member for our store. You will greet customers, respond to queries, and ensure accurate till operations while supporting stock replenishment and merchandising in line with company guidelines.

The ideal candidate demonstrates strong communication, the ability to build positive relationships, and adaptability to store needs, contributing to a cooperative, high-performing team environment.

Qualifications

• The desire to offer exceptional customer service.
• Great communication skills.
• Able to establish and maintain positive working relationships with others.
• Be flexible and adaptable in line with the needs of the store.
• The ability to prioritise tasks.
• A strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit.

Responsibilities

• Acknowledge customers in a friendly and welcoming way
• Respond to queues and queries quickly and efficiently
• Attentive to customer needs
• Always be courteous, cheerful and respectful
• Recommend productions and promotions
• Carry out freshness checks
• Ensure till accuracy
• Perform stock replenishment and merchandising in accordance with company guidelines

Skills

Customer service

Communication

Team player

Adaptability

Prioritisation

Attention to detail

Tools

POS system

Job description

Bestway Group is seeking a customer service-oriented team member for our store. You will greet customers, respond to queries, and ensure accurate till operations while supporting stock replenishment and merchandising in line with company guidelines.

The ideal candidate demonstrates strong communication, the ability to build positive relationships, and adaptability to store needs, contributing to a cooperative, high-performing team environment.