Retail Customer Experience Specialist

Bestway-Group; Exeter; On-site; GBP 12,000 - 15,000; Full time

Job summary

Bestway Group in Exeter is looking for a proactive Store Assistant to deliver outstanding customer service and maintain a welcoming store environment. You will greet customers, help with queries, and support store operations with attention to detail.

The role requires strong teamwork, adaptability and a proactive mindset, including assisting with stock, promotions, till accuracy and product recommendations. Training and development opportunities are available.

Qualifications

• Commitment to delivering high level customer service.
• Able to build positive relationships with customers and colleagues.
• Flexible and adaptable to store needs.
• Strong communication and interpersonal skills.
• Able to prioritise tasks effectively.

Responsibilities

• Acknowledge customers in a friendly and welcoming way.
• Respond to queues and queries quickly and efficiently.
• Attentive to customer needs.
• Always be courteous, cheerful and respectful.
• Recommend products and promotions.
• Carry out freshness checks.
• Ensure till accuracy.
• Perform stock replenishment and merchandising in accordance with company guidelines.

Skills

Exceptional customer service

Communication skills

Relationship building

Flexibility

Prioritising tasks

Teamwork

Job description

Bestway Group in Exeter is looking for a proactive Store Assistant to deliver outstanding customer service and maintain a welcoming store environment. You will greet customers, help with queries, and support store operations with attention to detail.

The role requires strong teamwork, adaptability and a proactive mindset, including assisting with stock, promotions, till accuracy and product recommendations. Training and development opportunities are available.