Store Supervisor: Customer Champion & Team Leader

Bestway Group; Shaftesbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bestway Group in Shaftesbury is looking for a confident Store Supervisor to lead a fast-paced retail team and deliver excellent customer service. You will ensure the store meets brand standards, train new team members and handle daily operations with a focus on customer experience.

The role requires strong communication, good organisation and the ability to multitask across varied duties. Flexibility to work early mornings and late evenings, seven days a week, is essential.

Qualifications

• Customer service excellence and enthusiastic team player.
• Ability to communicate clearly with colleagues and customers.
• Demonstrates high personal and professional standards.
• Strong decision-making and sense of responsibility.
• Ability to delegate tasks and manage multiple activities.
• Works flexibly across 6am–10pm shifts, 7 days a week.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards.
• Resolve or report issues affecting the customer experience.
• Communicate positively with colleagues; offer advice.
• Build relationships with the local community.
• Help ensure policies and procedures are followed.
• Upsell and promote store promotions.
• Provide training to new team members.
• Continually advance product knowledge across the team.
• Manage flexible shift patterns throughout the trading day (6am–10pm).

Skills

Excellent communication

High personal standards

Strong decision-making

Delegate tasks

Work under pressure

Prioritise and multitask

Flexible schedule

Job description

Bestway Group in Shaftesbury is looking for a confident Store Supervisor to lead a fast-paced retail team and deliver excellent customer service. You will ensure the store meets brand standards, train new team members and handle daily operations with a focus on customer experience.

The role requires strong communication, good organisation and the ability to multitask across varied duties. Flexibility to work early mornings and late evenings, seven days a week, is essential.