Store Manager: Lead Team, Elevate Service & Brand

Bestway Group; Winsley; Remote; GBP 30,000 - 38,000; Full time

Job summary

Bestway Group is seeking an ambitious Store Manager to lead one of its company owned stores in the UK. You will drive exceptional customer service, brand presentation, and compliant operations while developing a high-performing team on the shop floor.

You will promote the Bestway brand locally, optimise store performance, manage controllable costs, and build strong relationships with the community to enhance the store's reputation and turnover.

Qualifications

• Excellent communication skills and ability to motivate a team.
• High personal and professional standards with responsible decision-making.
• Experience delivering a compliant environment through processes and procedures.
• Proven ability to manage and motivate a team and delegate tasks.
• Capable of working under pressure and multitasking effectively.
• Strong business awareness and ability to interpret business reports.
• Ability to prioritise diverse activities and meet targets.

Responsibilities

• Coach and develop store team to deliver outstanding service on the shop floor.
• Present the store in line with brand standards.
• Resolve or report issues affecting customer experience promptly.
• Communicate positively with colleagues and offer guidance when needed.
• Build relationships with the local community to promote the brand.
• Understand support departments to optimise customer experience.
• Identify opportunities to improve store performance and generate more business.
• Deliver action plans to develop and improve store performance.
• Analyse available management information to maximise turnover and profitability.
• Ensure adherence to store control guidelines by all staff.
• Manage controllable costs, focusing on people costs.
• Lead team participation in promotional activities.
• Guide the team to achieve all targets and maintain knowledge of key business information.

Skills

Communication

Team leadership

Decision-making

Compliance adherence

People management

Delegation

Pressure management

Multitasking

Business acumen

Job description

Bestway Group is seeking an ambitious Store Manager to lead one of its company owned stores in the UK. You will drive exceptional customer service, brand presentation, and compliant operations while developing a high-performing team on the shop floor.

You will promote the Bestway brand locally, optimise store performance, manage controllable costs, and build strong relationships with the community to enhance the store's reputation and turnover.