Store Detective

Mitie Group plc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider in Greater London is seeking a Store Detective to join their Total Security Management Team. The role involves working across a network of stores to prevent theft through keen observation. The ideal candidate will have strong communication skills and a client-focused attitude, alongside a SIA Front Line licence. This position requires flexibility in hours and locations, contributing to a secure shopping environment. Benefits include a comprehensive training program and other employee well-being initiatives.

Benefits

Holidays

Pension

Tax-free childcare schemes

Cycle to work schemes

Comprehensive training programme

Qualifications

• Team player with an enthusiastic attitude.
• Strong customer service and client-focused.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate with the security team for a safe shopping environment.
• Utilise conflict resolution skills in difficult situations.
• Report to Store Detective Team Leader.

Skills

Team player

Strong Customer Service

Excellent communication skills

Ability to work individually

Adaptable communication style

Resilient and tenacious

Capability in the use of technology

Tools

SIA Front Line Licence

CCTV Licence

Job description

£18.20 per hour 40 hours a week Must be flexible as job requires to travel to Co Op Stores in Northwest London and the surrounding area. Job Description Mitie has a great opportunity for a Store Detective to join the Total Security Management Team. As a Store Detective, you will operate across a network of stores, and utilise your observation skills to help prevent theft of stock. The work of the Store Detective Team is crucial in the identification, apprehension and prosecution of criminals who target our client. Store Detective must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Responsibilities

• The Store Detective will work in collaboration with all members of the security team to achieve a safe and secure shopping environment free from crime and the fear of crime.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Reporting to the Store Detective Team Leader.
• They will always be mindful of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personnel safety of all Mitie/Co-op personnel and members of the public.
• Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection.
• Adopting an intuitive approach to store layout taking into consideration store demographic and associated risks.

Qualifications

• The Store Detective will need to be a team player with an enthusiastic attitude.
• SIA Front Line Licence, CCTV Licence would be beneficial.
• Strong Customer Service, client focused attitude with the ability to build good working relationships.
• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a can-do approach.
• Capability in the use of technology.
• Previous experience in a similar role is desirable but not essential.
• A Full UK Driving licence is preferred and access to a vehicle.

Additional information

It's the little things that count - On top of the usual rewards, you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development. Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.