Store Deputy Manager: Lead, Inspire & Drive Great Service

The Works Stores Ltd; Wilmslow; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

25% Colleague Discount!

MyWorks discounts

Family Friendly Leave

Holiday – 33 days

Can-Do Academy

Stream – wage access

Share Scheme

Healthcare Cash Plan

Employee Assistance Programme

Job summary

The Works Stores Ltd in Wilmslow is seeking a Part-time Retail Deputy Manager to support the Store Manager, lead a team, and deliver outstanding customer service. You will drive commercial performance, ensure stock, merchandising and safety standards, and step in when the Store Manager is absent.

You will inspire customers with great shopping experiences, coach colleagues, and help keep the store welcoming and well‑stocked. Join a brand that values teamwork and inclusivity.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands‑on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory experience

Team leadership

Communication skills

Decision making

Organised

Customer focus

Flexible & reliable

Retail systems

Recruitment support

Training support

Job description

The Works Stores Ltd in Wilmslow is seeking a Part-time Retail Deputy Manager to support the Store Manager, lead a team, and deliver outstanding customer service. You will drive commercial performance, ensure stock, merchandising and safety standards, and step in when the Store Manager is absent.

You will inspire customers with great shopping experiences, coach colleagues, and help keep the store welcoming and well‑stocked. Join a brand that values teamwork and inclusivity.