Retail Deputy Manager: Lead, Inspire, Deliver Service

The Works Stores Ltd.; Kempston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts across retailers

Family Friendly Leave

Holiday 33 days + bank holidays

Can-Do Academy training

Stream wage access

Share Scheme

24/7 support via Retail Trust

Healthcare Cash Plan

Long service awards and pension

Job summary

The Works Stores Ltd. is seeking a Retail Deputy Manager to support the Store Manager, lead a team, and drive an exceptional customer experience. You’ll help achieve store targets, maintain stock levels, and ensure smooth day-to-day operations with a hands-on leadership approach.

You will coach staff, manage key operational areas, and step in as acting Store Manager when needed, while fostering a positive, inclusive team environment across all shifts.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Team leadership

Communication

Decision making

Organization

Customer focus

Flexibility

Retail experience

Retail systems

Recruitment training

Job description

The Works Stores Ltd. is seeking a Retail Deputy Manager to support the Store Manager, lead a team, and drive an exceptional customer experience. You’ll help achieve store targets, maintain stock levels, and ensure smooth day-to-day operations with a hands-on leadership approach.

You will coach staff, manage key operational areas, and step in as acting Store Manager when needed, while fostering a positive, inclusive team environment across all shifts.