Retail Deputy Manager: Lead Team, Elevate Service

The Works Stores Ltd; Rowsley CP; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

25% Colleague Discount

Family Friendly Leave

Holiday 33 days incl. bank holidays

Can-Do Academy

Stream wage access

Healthcare Cash Plan

Pension

Job summary

The Works Stores Ltd is seeking a proactive Deputy Manager to support the Store Manager in delivering exceptional customer experiences and driving commercial performance. You will lead the team, oversee stock, merchandising and compliance, and step in when the Store Manager is unavailable.

You'll coach colleagues, maintain high standards of service, and foster a positive, inclusive culture while ensuring the store runs smoothly and safely on every shift.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory role

Team leadership

Strong communication

Interpersonal skills

Decision making

Organisation

Customer-focused

Flexibility

Retail systems familiarity

Job description

The Works Stores Ltd is seeking a proactive Deputy Manager to support the Store Manager in delivering exceptional customer experiences and driving commercial performance. You will lead the team, oversee stock, merchandising and compliance, and step in when the Store Manager is unavailable.

You'll coach colleagues, maintain high standards of service, and foster a positive, inclusive culture while ensuring the store runs smoothly and safely on every shift.