Retail Deputy Manager: Lead Team & Elevate Service

The Works Stores Ltd; Sheringham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25% Colleague Discount!

Double Discount days

Birthday/holiday perks

Healthcare Cash Plan

Cycle to Work

Job summary

The Works Stores Ltd is seeking a Deputy Manager for an 18-hour contract to support the Store Manager in delivering exceptional customer service and first-class operations. You will lead a busy team, drive commercial performance, and maintain high standards across stock, merchandising and safety.

You will also embody our Brand Ambassador approach on the shop floor, coaching and developing colleagues, and ensuring every shift runs smoothly while providing a welcoming shopping experience for

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Excellent communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Retail leadership

Communication skills

Decision making

Organised

Customer-focused

Flexible

High volume retail

Retail systems

Recruitment & training

Tools

POS systems

Retail reporting tools

Job description

The Works Stores Ltd is seeking a Deputy Manager for an 18-hour contract to support the Store Manager in delivering exceptional customer service and first-class operations. You will lead a busy team, drive commercial performance, and maintain high standards across stock, merchandising and safety.

You will also embody our Brand Ambassador approach on the shop floor, coaching and developing colleagues, and ensuring every shift runs smoothly while providing a welcoming shopping experience for