Retail Deputy Manager: Lead Store & Inspire Service

The Works; Ledston; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Can-Do Academy

Wage Stream

Share Scheme

24/7 support for you and family

Healthcare Cash Plan

Job summary

The Works is seeking a highly capable Retail Deputy Manager in Ledston to support the Store Manager in driving exceptional customer service and sales performance.

You will oversee stock management, merchandising, and day-to-day store operations, while mentoring teammates and ensuring compliance with health & safety and loss-prevention policies. This role embodies brand ambassador values on the shop floor and across teams.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Excellent communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Retail leadership

Customer service

Stock management

Cash handling

Team coaching

Communication

Merchandising

Health & safety

Problem solving

Job description

The Works is seeking a highly capable Retail Deputy Manager in Ledston to support the Store Manager in driving exceptional customer service and sales performance.

You will oversee stock management, merchandising, and day-to-day store operations, while mentoring teammates and ensuring compliance with health & safety and loss-prevention policies. This role embodies brand ambassador values on the shop floor and across teams.