Retail Deputy Manager — Lead Store & Create Great Experiences

The Works Stores Ltd.; Wilmslow; On-site; GBP 8,400 - 13,000; Part time

Benefits offered by this job

25% Colleague Discount!

MyWorks

Family Friendly Leave

Holiday - 33 days

Job summary

The Works Stores Ltd. in Wilmslow is seeking a Retail Deputy Manager on an 18 hour contract to support the Store Manager in delivering an exceptional customer experience. You will help drive commercial performance, maintain high standards, and lead the store in the Manager's absence.

You will deliver great service, coach teammates, manage stock and store procedures, and ensure a welcoming, safe environment for shoppers.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Team leadership

Customer service

Communication

Decision making

Organised

Retail systems

Reporting tools

Tools

Retail systems

Reporting tools

Job description

The Works Stores Ltd. in Wilmslow is seeking a Retail Deputy Manager on an 18 hour contract to support the Store Manager in delivering an exceptional customer experience. You will help drive commercial performance, maintain high standards, and lead the store in the Manager's absence.

You will deliver great service, coach teammates, manage stock and store procedures, and ensure a welcoming, safe environment for shoppers.