Retail Deputy Manager - Lead, Inspire & Delight Customers

The Works Stores Ltd; Cambridge; On-site; GBP 8,400 - 12,000; Part time

Benefits offered by this job

25% Colleague Discount

Holiday – 33 days incl. bank holidays

Healthcare Cash Plan

Promoting Diversity & Inclusion

Job summary

The Works Stores Ltd in Cambridge is seeking a Deputy Manager to support the Store Manager and lead a team to deliver outstanding customer service across every shift.

You will drive stock controls, merchandising, health and safety, and staff development, with a hands-on leadership approach in a fast-paced, value-driven environment. This 18-hour per week contract offers opportunities to develop leadership skills, coaching, and progression within the business.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory / team leadership

Customer service focus

Communication skills

Organised / multi-priority

Decision making

Retail experience

Recruitment & training support

Flexibility & reliability

High-volume retail experience

Tools

Retail systems & POS

Reporting tools

Job description

The Works Stores Ltd in Cambridge is seeking a Deputy Manager to support the Store Manager and lead a team to deliver outstanding customer service across every shift.

You will drive stock controls, merchandising, health and safety, and staff development, with a hands-on leadership approach in a fast-paced, value-driven environment. This 18-hour per week contract offers opportunities to develop leadership skills, coaching, and progression within the business.