Retail Deputy Manager: Lead, Coach & Delight Guests

The Works Stores Ltd; Bedford; Presencial; GBP 18.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

33 days holiday

Can-Do Academy

Stream wage access

Share Scheme

Healthcare Cash Plan

Descripción de la vacante

The Works Stores Ltd in Bedford is seeking a Retail Deputy Manager to support the Store Manager, lead a busy team, and deliver an outstanding customer experience. You’ll drive commercial performance, maintain high standards, and step in during the Store Manager’s absence.

You’ll be a brand ambassador on the shop floor, ensuring stock, merchandising, safety, and a welcoming environment while supporting recruitment and training.

Formación

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsabilidades

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of stock management, merchandising, and compliance.
• Lead by example on the shop floor and maintain high standards of service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step in to manage the store in the absence of the Store Manager and ensure smooth day-to-day operations.
• Support recruitment, onboarding and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Conocimientos

Supervisory experience

Retail leadership

Communication skills

Organised

Customer-focused

Flexible

Team coaching

Sales motivation

Herramientas

Retail systems

Reporting tools

Descripción del empleo

The Works Stores Ltd in Bedford is seeking a Retail Deputy Manager to support the Store Manager, lead a busy team, and deliver an outstanding customer experience. You’ll drive commercial performance, maintain high standards, and step in during the Store Manager’s absence.

You’ll be a brand ambassador on the shop floor, ensuring stock, merchandising, safety, and a welcoming environment while supporting recruitment and training.