Retail Deputy Manager: Lead, Coach & Elevate Service

The Works Stores Ltd; Rotherham; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

Holiday 33 days + service

Can-Do Academy

Stream – wage access

Job summary

The Works Stores Ltd is seeking a Deputy Manager to support the Store Manager in delivering exceptional customer service, driving sales and leading a high-performing team on the shop floor in a busy retail environment.

You will coach colleagues, manage stock and merchandising, and step in during the Store Manager’s absence to ensure smooth daily operations. The role emphasizes customer focus, precise store standards and collaborative leadership.

Qualifications

• Experience leading retail teams.
• Strong customer service focus and communication skills.
• Ability to coach and develop team members.

Responsibilities

• Support the Store Manager in delivering excellent customer service and achieving store targets.
• Lead by example on the shop floor with high standards for presentation and teamwork.
• Oversee stock management, merchandising and store compliance.

Skills

Retail leadership

Customer service

Team coaching

Stock management

Job description

The Works Stores Ltd is seeking a Deputy Manager to support the Store Manager in delivering exceptional customer service, driving sales and leading a high-performing team on the shop floor in a busy retail environment.

You will coach colleagues, manage stock and merchandising, and step in during the Store Manager’s absence to ensure smooth daily operations. The role emphasizes customer focus, precise store standards and collaborative leadership.