Store Customer Experience Lead — KPI‑Driven Operations Manager

Sainsbury's Limited; Bolton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension scheme

Share scheme

Job summary

Sainsbury's Limited is seeking a Store Manager in Westhoughton, Bolton. You will be responsible for delivering exceptional customer experience across the store, from checkout to back-of-house, while leading a high‑energy team and ensuring service standards meet customer expectations.

You will manage performance, create efficient schedules, and may take overall responsibility for running the store. A proven track record in a fast-paced retail environment is essential to drive KPIs and customer

Qualifications

• Proven line management experience in a fast-paced environment.
• Strong customer-service mindset and coaching ability.
• Track record of delivering KPIs (sales, service, availability).
• Experience leading teams and managing performance and schedules.

Responsibilities

• Own the end-to-end customer experience across the store.
• Lead front-end checkout and service standards.
• Oversee petrol-station operations where applicable.
• Manage people: performance, disciplinaries, scheduling and pay.
• Step up to run the store with direction and support as needed.

Skills

Line management

Customer service

KPI delivery

Staff coaching

Job description

Sainsbury's Limited is seeking a Store Manager in Westhoughton, Bolton. You will be responsible for delivering exceptional customer experience across the store, from checkout to back-of-house, while leading a high‑energy team and ensuring service standards meet customer expectations.

You will manage performance, create efficient schedules, and may take overall responsibility for running the store. A proven track record in a fast-paced retail environment is essential to drive KPIs and customer