Store Food Manager: Lead a High-Impact Team

Sainsbury's Limited; Bolton; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension match

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's Limited in Westhoughton, Bolton is seeking a Store Manager to lead daily store operations and champion exceptional customer service. You will coach the team, drive KPI performance, and ensure compliance while delivering a seamless shopping experience for customers.

The role requires strong leadership in a fast-paced retail environment, with accountability for schedules, performance, and staff development. Salary around £35k with benefits.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Line management

Customer service

KPI tracking

Leadership

Operations management

Retail experience

Job description

Sainsbury's Limited in Westhoughton, Bolton is seeking a Store Manager to lead daily store operations and champion exceptional customer service. You will coach the team, drive KPI performance, and ensure compliance while delivering a seamless shopping experience for customers.

The role requires strong leadership in a fast-paced retail environment, with accountability for schedules, performance, and staff development. Salary around £35k with benefits.