Store Experience & Operations Leader

Sainsbury's Limited; Dartford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Discount card – 10% shopping at Sainsb

An annual bonus scheme

Job summary

Sainsbury's Limited is seeking a Customer Experience Manager to drive superb service across the Dartford store. You will oversee checkout, front-of-house operations, and store-wide performance, ensuring every customer interaction aligns with our high standards.

You will lead and coach a team, manage scheduling and pay, and step in to run the store when needed. A strong track record in high-volume retail leadership is essential, with focus on customer satisfaction and operational excellence.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and can run the store alone in the absence of more senior management.

Responsibilities

• Take responsibility for the overall customer experience across the store, from checkout to back of house.
• Manage the front-end checkout operation, ensuring customers are served as expected.
• Oversee operations in the petrol station (if applicable).
• Lead people management, including performance, capability, disciplinaries, scheduling and pay accuracy.
• Occasionally assume overall responsibility for running the store with direction and support for colleagues.

Skills

Leadership

People management

Customer focus

KPI delivery

Operations leadership

Job description

Sainsbury's Limited is seeking a Customer Experience Manager to drive superb service across the Dartford store. You will oversee checkout, front-of-house operations, and store-wide performance, ensuring every customer interaction aligns with our high standards.

You will lead and coach a team, manage scheduling and pay, and step in to run the store when needed. A strong track record in high-volume retail leadership is essential, with focus on customer satisfaction and operational excellence.