Store Experience Leader: Elevate Customer Care & Ops

Sainsbury’s Group; Bolton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card 10%

Discount Fridays/Saturdays 15%

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matched 4-7.5%

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Member offers on gym/restaurants

Job summary

Sainsbury's Group in Bolton is seeking a Customer Experience Manager to oversee the store's end-to-end customer journey from checkout to back-of-house, ensuring we meet our commitments and service standards. You will manage front-end operations, drive the petrol station (if applicable), and lead a team to deliver outstanding service.

You will shape performance, coach colleagues, handle disciplinary matters, and schedule and pay, stepping in to run the store when required.

Qualifications

• Proven track record delivering exceptional customer experiences and coaching others.
• Experience leading teams in dynamic customer-facing environments with high performance.
• Leadership in high-volume operations, solving business problems to deliver for customers.
• Experience managing disciplinary matters, attendance and employee relations with fairness.

Responsibilities

• Own overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operation and ensure customers are served to standard.
• Oversee operations in the petrol station where present.
• Lead performance and capability, conduct disciplinaries and manage scheduling and pay.
• Occasionally assume responsibility for running the store with direction to the team.

Skills

Line management

Customer service

Staff coaching

Disciplinary handling

People management

KPI delivery

Operational leadership

Job description

Sainsbury's Group in Bolton is seeking a Customer Experience Manager to oversee the store's end-to-end customer journey from checkout to back-of-house, ensuring we meet our commitments and service standards. You will manage front-end operations, drive the petrol station (if applicable), and lead a team to deliver outstanding service.

You will shape performance, coach colleagues, handle disciplinary matters, and schedule and pay, stepping in to run the store when required.