Store Administration

Thermotraffic; Wrexham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Thermotraffic is seeking a stores administrator to join our busy warehouse and transport operations. The role supports day-to-day stock movements, admin tasks and ensures smooth communication across teams.

You will handle customer enquiries, maintain booking schedules, and keep accurate records, contributing to reliable service for customers and internal teams.

Qualifications

• Proven administration experience, ideally in logistics or warehousing.
• Strong written and verbal communication skills.
• Excellent organisation and the ability to multitask.
• High attention to detail and accuracy.
• Proficient with Microsoft Office and internal systems.
• Able to work independently and in a team.
• Flexible with a 4 on 4 off shift pattern.

Responsibilities

• Responding to customer enquiries via telephone and email, delivering a high standard of customer service.
• Booking stock in and out of the warehouse management system.
• Managing and maintaining booking schedules for arrivals, departures, and planned daily activities.
• Conducting stock searches and investigating stock-related queries.
• Preparing and printing loading and operational documentation.
• Supporting automated processes by liaising with system providers and troubleshooting issues through group communications.
• Completing detailed handover reports to ensure continuity between shifts.
• Maintaining accurate records and data entry across operational systems.
• Providing general administrative support as required.

Skills

Customer service

Organisational skills

Attention to detail

Communication

Teamwork

Data entry

Tools

Warehouse management system

Microsoft Office

Job description

Are you an organised and customer-focused administrator looking for a varied role within a busy operational environment? We are seeking a proactive Stores Administrator to join our team, supporting the smooth day-to-day running of our warehouse and transport operations.

Working alongside an established team of administrators, you will play a vital role in ensuring customer enquiries are handled efficiently, stock movements are accurately recorded, and operational teams have the information they need to deliver excellent service.

Key Responsibilities:

• Responding to customer enquiries via telephone and email, delivering a high standard of customer service.

• Booking stock in and out of the warehouse management system.

• Managing and maintaining booking schedules for arrivals, departures, and planned daily activities.

• Conducting stock searches and investigating stock-related queries.

• Preparing and printing loading and operational documentation.

• Supporting automated processes by liaising with system providers and troubleshooting issues through group communications.

• Completing detailed handover reports to ensure continuity between shifts.

• Maintaining accurate records and data entry across operational systems.

• Providing general administrative support as required.

About You

• Previous administration experience, ideally within logistics, warehousing, transport, or a fast-paced office environment.

• Excellent customer service and communication skills, both written and verbal.

• Strong organisational skills with the ability to manage multiple priorities.

• High attention to detail and accuracy.

• Confident using Microsoft Office applications and internal business systems.

• Able to work both independently and as part of a team.

• Flexible and reliable, with the ability to work a 4 on 4 off shift pattern.