Customer Service/ Transport Administrator

People Solutions; Crick; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Casual dress

Company pension

Free on-site parking

Opportunity to develop administrative,

Job summary

People Solutions is recruiting a Logistics Administrator to join our well-established client in a busy logistics environment. The role offers Monday to Friday 9:00 AM–5:30 PM, with free on-site parking and a company pension.

You will develop essential administrative and customer service skills while handling depots and client communications. The position suits candidates with experience in logistics or depot administration and familiarity with Mintsoft WMS, delivering efficient support to

Qualifications

• Previous experience in logistics or depot administration.
• Experience using Mintsoft WMS is desirable.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Acting as the first point of contact for clients and depots via telephone, email and live chat
• Providing professional customer service and resolving enquiries efficiently
• Supporting clients and depots with account updates, queries and troubleshooting
• Handling customer complaints professionally and ensuring timely resolutions
• Analysing customer information to identify trends, issues and opportunities for improvement
• Working closely with internal teams to ensure customer and depot requirements are met
• Using Mintsoft WMS to support daily operations
• Maintaining accurate records and following company policies and procedures
• Managing multiple enquiries and administrative tasks within a fast-paced environment

Skills

Communication

Organisational skills

Time management

Multitasking

Analytical thinking

Problem solving

Customer service

Teamwork

Tools

Mintsoft WMS

MS Excel

Job description

Logistics Administrator

People Solutions are currently recruiting for a Logistics Administrator to join our well-established client.

This is a fantastic opportunity offering Monday to Friday working hours, free on-site parking, a company pension and the opportunity to develop your skills within a busy logistics environment.

Monday to Friday | 9AM-5:30PM | Free On-Site Parking | Company Pension

This role would suit applicants with previous experience as a Logistics Administrator, Transport Administrator, Warehouse Administrator, Customer Service Administrator, Distribution Administrator or Depot Administrator.

Shifts

• Monday to Friday, 9AM to 5:30PM
• 30-minute lunch break

Rates of Pay

• £13.50

Benefits

• Casual dress
• Company pension
• Free on-site parking
• Opportunity to develop valuable administrative and customer service skills

Day-to-Day Duties

• Acting as the first point of contact for clients and depots via telephone, email and live chat
• Providing professional customer service and resolving enquiries efficiently
• Supporting clients and depots with account updates, queries and troubleshooting
• Handling customer complaints professionally and ensuring timely resolutions
• Analysing customer information to identify trends, issues and opportunities for improvement
• Working closely with internal teams to ensure customer and depot requirements are met
• Using warehouse management systems, including Mintsoft WMS, to support daily operations
• Maintaining accurate records and following company policies and procedures
• Managing multiple enquiries and administrative tasks within a fast-paced environment

Essential Skills

• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Ability to manage multiple enquiries and priorities effectively
• Good analytical and problem-solving skills
• Ability to work well under pressure in a fast-paced environment
• Proactive approach with a strong commitment to customer service
• Ability to work independently and collaboratively with internal teams

Desirable Experience

• Previous experience in logistics, transport, warehouse or depot administration
• Experience using Mintsoft Warehouse Management System (WMS)
• Previous experience using transportation management systems
• Minimum one year's customer service experience preferred
• Experience handling customer enquiries, complaints and account administration

Training Provided

• Industry-related training and ongoing support throughout your assignment