Client Service Administrator

Adecco; Hempstalls; Presencial; GBP 22.000 - 27.000; Jornada completa

Descripción de la vacante

Adecco is seeking a Client Services Administrator in Stoke-on-Trent. You will join a busy team, ensuring orders, deliveries and client records are processed accurately and efficiently.

The role requires strong admin skills, excellent communication, and the ability to liaise with customers and internal departments in a fast-paced environment.

Formación

• Experience in administration, customer service or order processing.
• Strong organizational skills and high attention to detail.
• Proficient in MS Office (Outlook, Word, Excel).
• Capable of prioritising tasks and meeting deadlines.

Responsabilidades

• Process and manage client orders accurately and efficiently.
• Maintain and update customer, order, stock and delivery records.
• Liaise with operational and warehouse teams regarding stock availability and dispatch.
• Monitor deliveries, backorders, returns and refusals.
• Respond to customer enquiries via telephone and email professionally.
• Support onboarding of new clients and maintain documentation.
• Manage shared inboxes and prepare routine correspondence.
• Produce reports, spreadsheets and tracking systems.
• Arrange meetings and provide general administrative support.
• Escalate issues to the relevant manager when needed.

Conocimientos

Administration

Customer service

Order processing

MS Office

Herramientas

CRM software

Outlook/Excel/Word

Descripción del empleo

Location: Stoke-on-Trent

Salary: £24,785

Hours: Monday to Friday, Full Time

About the Role

An exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.

Key Responsibilities

• Process and manage client orders accurately and efficiently
• Maintain and update customer, order, stock and delivery records
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
• Monitor deliveries, backorders, returns and refusals
• Respond to customer enquiries via telephone and email in a professional manner
• Support the onboarding of new clients and maintain accurate documentation
• Manage shared inboxes and prepare routine correspondence
• Produce and maintain reports, spreadsheets and tracking systems
• Arrange meetings, prepare documents and provide general administrative support
• Escalate issues, delays or discrepancies to the relevant manager where required

About You

The successful candidate will have:

• Previous administration, customer service or order processing experience
• Strong organisational skills with excellent attention to detail
• Good communication skills, both written and verbal
• Experience using Microsoft Office, particularly Outlook, Word and Excel
• The ability to prioritise workloads and meet deadlines
• A proactive and professional approach to customer service
• Confidence working independently and as part of a team

Desirable Experience

• Logistics, distribution, warehousing or fulfilment experience
• Experience using CRM, order tracking or warehouse management systems
• Knowledge of delivery scheduling, stock control or supply chain administration

The Adecco Group UK & Ireland is an Equal Opportunities Employer.