Steward Supervisor

Radisson Hotel Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading international hotel chain in Manchester is seeking a Steward Supervisor who thrives on delivering exceptional service. This role supports the kitchen, ensuring guest satisfaction and managing the stewarding team. Candidates should possess strong supervisory skills, a commitment to service excellence, and experience in stewarding. Join a dynamic team dedicated to making every moment matter for guests in a sophisticated airport hotel environment.

Qualifications

• Experience in stewarding.
• Strong supervisory and managerial skills with a hands-on approach.
• Commitment to delivering exceptional guest service.
• Ability to find creative solutions.
• Strong communication skills.

Responsibilities

• Support the smooth running of the stewarding department.
• Work proactively to improve guest satisfaction.
• Deliver on plans and objectives for stewarding initiatives.
• Supervise the stewarding team.
• Ensure adherence to all legislation and best practices.

Skills

Strong supervisory and managerial skills

Ability to find creative solutions

Strong communication skills

Commitment to delivering exceptional guest service

Experience in stewarding

Job description

Do you like to get your hands dirty and thrive on delivering a Wow Factor? Can you be our Hygiene Hero and the sparkle in our Kitchen? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

Our Stewarding Team is the backbone of the Kitchen and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Steward Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Steward Supervisor :

• Supports the smooth running of the stewarding department, supporting the kitchen and food & beverage departments to focus on delivering all aspects of the guest food & beverage experience throughout the Hotel to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where stewarding initiatives & hotel targets are achieved
• Supervises the stewarding team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership of the planned deep cleaning and preventative maintenance programme to maintain high cleanliness standards and address maintenance matters
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Steward Supervisor :

• Experience in stewarding
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

Welcome to the Radisson Blu Manchester Airport hotel, a modern and sophisticated hotel where convenience meets style for our business and leisure guests. Situated at Manchester Airport the hotel is as close to the airport as you can be connected to Manchester Airport’s Skylink walkway, which is perfect for our guests to experience a good night’s sleep before an early flight, or a relaxing stay after they have landed. Our stylish airport hotel offers bedrooms and suites with airport views, an on-site restaurant, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at