StartRight Customer Services Representative - Spanish and Italian Speaker

Medtronic; Watford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare technology company in Watford is seeking a patient support professional fluent in English, Spanish, and Italian. You will assist new patients with insulin pump onboarding and provide dynamic education through calls. Responsibilities include building relationships, identifying patient needs, and monitoring support outcomes. This role supports a hybrid work model with two office days per week and offers competitive compensation along with a benefits package.

Benefits

Flexible benefits package

Competitive salary

Short-term incentive plan

Qualifications

• Fluent in English, Spanish, and Italian.
• Proficient in MS Office suite.
• Ability to build relationships and provide real-time care instructions.
• Basic math skills to assist customers.

Responsibilities

• Assist patients during onboarding for insulin pump and monitoring.
• Build positive relationships with patients and support goal setting.
• Monitor call and learning activity for patient support.
• Communicate with patients to identify needs and concerns.
• Work on-call outside business hours as needed.

Skills

Fluent in English

Fluent in Spanish

Fluent in Italian

Computer literacy

Multi-tasking abilities

Basic to intermediate math skills

Tools

MS Office (Word, Excel, Outlook)

CRM system experience

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to: Product education, Patient assessments, Additional factors such as diet, exercise and lifestyle, and Goal setting, barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs.

We are actively looking for talented people who speak English, Spanish and Italian languages to join our team!

Responsibilities may include the following and other duties may be assigned:

• Builds positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
• Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient
• Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Test and conduct "proof of concept" sessions with patients to enhance StartRight solutions
• Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
• Available to work on-call outside of business hours as scheduled in department
• Work hybrid (2 days office)

Required Knowledge and Experience

• Fluent in English and Spanish and Italian
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input
• Ability to build relationships with patients that creates trust and engagement text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here