Stadium Retail Store Manager - Lead Sales & Experience

Stoke City FC; Stoke-on-Trent; Presencial; GBP 30.000 - 46.000; Jornada completa

Descripción de la vacante

Stoke City Football Club is seeking a dedicated Store Manager to lead our retail operations at the bet365 Stadium and beyond where required. The role focuses on delivering a superb supporter experience, driving sales, and upholding club values in a fast-paced environment.

You will manage a team of Retail Assistants, optimise staffing, stock control and store processes, and work closely with the Head of Retail and Ticketing to achieve commercial targets, including peak periods like kit launches

Formación

• Proven experience in a retail management role with a strong commercial focus.
• Excellent leadership, communication and motivational skills with a proven ability to coach and develop a team.
• Customer-focused mindset dedicated to delivering an exceptional supporter and visitor experience.
• Strong organisational and administrative skills, with proficiency in retail sales systems.
• Ability to remain positive and composed in challenging situations.

Responsabilidades

• Motivating and inspiring a team of Retail Assistants to drive sales, achieve targets and deliver best in class customer service.
• Setting the benchmark for sales and service standards and leading by example on the shop floor.
• Deploying staff effectively across the store in response to customer demand.
• Managing staffing levels, rotas and costs in accordance with budgetary and business requirements.
• Prioritising staff development and raising performance standards through regular coaching.
• Minimising stock loss through robust security procedures, supervising deliveries and conducting routine stocktaking.
• Developing and maintaining departmental processes, supporting documentation and operational standards.

Conocimientos

Store management

Leadership

Customer service

Staff scheduling

Stock control

Budgeting

Descripción del empleo

Stoke City Football Club is seeking a dedicated Store Manager to lead our retail operations at the bet365 Stadium and beyond where required. The role focuses on delivering a superb supporter experience, driving sales, and upholding club values in a fast-paced environment.

You will manage a team of Retail Assistants, optimise staffing, stock control and store processes, and work closely with the Head of Retail and Ticketing to achieve commercial targets, including peak periods like kit launches