Floor Manager Manchester City F.C.

Stichd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retail company in Manchester is seeking a Floor Manager for their Stadium Store. This role involves supporting day-to-day operations, motivating the team, and ensuring high standards of customer service. Ideal candidates will possess retail management experience, excellent leadership skills, and a passion for football. Responsibilities include KPI management, staff recruitment, and creating a positive work environment. The company values a winning mindset and seeks someone enthusiastic to drive sales and engage customers.

Qualifications

• Experience as a Manager or Supervisor in Retail or hospitality.
• Goal-oriented with the ability to thrive under pressure.
• Hands-on leader with a passion for customer experiences.

Responsibilities

• Assist in optimizing customer lead opportunities.
• Ensure KPI’s and budget objectives are met.
• Support financial operations and cost management.

Skills

Retail Management or Supervisory experience

Customer service delivery

Leadership skills

Excellent communication skills

Passion for football

Job description

We’re looking for a Floor Manager in our Stadium Store! You will be supporting the Retail Manager and the Deputy Store Manager in running day-to-day Stadium Store operations! Leading and motivating the team to deliver standout customer service! Driving sales and aiming to achieve targets! Ensuring the Stadium Store is always stocked and Match-day ready! We are after someone with Retail Management or Supervisory experience, a passion for football, retail, and the energy and leadership skills to make an impact!

Your Mission

• Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Retail Manager and Deputy Manager;
• Ensuring set KPI’s, seasonal and yearly budget objectives are met;
• Supporting in managing the Store’s embellishment, Click & Collects, Customer complaints and Cash control;
• Supporting the financial operations of the Store through successful management of controllable costs;
• Upholding the Company, Team/League values and standards;
• Ensuring Visual Merchandising and Operational Store standards are consistently met;
• Creating a rewarding and collaborative work environment in which employees are encouraged to grow;
• Recruiting a qualified team of customer service assistants;
• Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires;
• Providing feedback to store assistants in all areas of the business;
• Performing ‘Manager on Duty responsibilities’;
• Other occurring relevant activities and/or projects.

Your Talent

• You have experience as a Manager or Supervisor in Retail (or hospitality), ideally in sportswear, footwear, or football-related products;
• A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win;
• A hands-on leader who energizes the team and leads by example on the shop floor;
• Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences;
• A natural communicator who builds trust and team spirit with both customers and colleagues;
• Excellent communication skills (Excellent standard of English speaking);
• Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture;
• Ambitious and positive, with a clear drive to grow into a Store Manager role and help your team reach peak performance.

To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.