Store Manager - Football Retail & Matchday Flex

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 32,000 - 42,000; Full time

Job summary

Stoke City Football Club is seeking a dedicated Store Manager to lead and develop our retail operation at the bet365 Stadium in Stoke-on-Trent. The role requires strong commercial focus, team leadership and a passion for delivering an exceptional supporter experience.

The successful candidate will oversee day-to-day store operations, manage staffing, drive sales, and ensure high standards of service during regular hours and matchdays. DBS checks will be completed prior to employment.

Qualifications

• Proven experience in a retail management role with a strong commercial focus.
• Excellent leadership, communication and motivational skills.
• Customer focused mindset delivering an exceptional supporter and visitor experience.
• Strong organisational skills and proficiency in retail sales systems.
• Ability to remain positive and composed in challenging situations.
• Safeguarding and DBS checks will be obtained prior to employment.

Responsibilities

• Motivate and coach a team of Retail Assistants to drive sales and deliver excellent service.
• Set and model sales and service standards and lead by example on the shop floor.
• Deploy staff effectively across the store in response to customer demand.
• Manage staffing levels, rotas and costs in line with budgetary requirements.
• Prioritise staff development and raise performance through regular coaching.
• Minimise stock loss through robust security procedures and routine stocktaking.
• Develop and maintain departmental processes and operational standards.

Skills

Retail management

Leadership

Customer service

Sales targets

Stock control

Retail software

Tools

POS systems

Inventory software

Job description

Stoke City Football Club is seeking a dedicated Store Manager to lead and develop our retail operation at the bet365 Stadium in Stoke-on-Trent. The role requires strong commercial focus, team leadership and a passion for delivering an exceptional supporter experience.

The successful candidate will oversee day-to-day store operations, manage staffing, drive sales, and ensure high standards of service during regular hours and matchdays. DBS checks will be completed prior to employment.